FAQs

Frequently Asked Questions

Every business is different, which is why we offer customizable cleaning plans. Here are the questions we hear most often — if yours isn't answered below, just reach out.

How can I get a quote?

Simply visit the [contact page](/contact/) and provide information about your facility and schedule. A representative will reach back out to schedule a visit.

Am I charged the full amount quoted even if the clean takes less time?

Quotes are based strictly on space and frequency. You may be charged less than quoted, depending on those factors.

Does someone have to visit my facility before I can book a cleaning?

For the most accurate pricing, a visit is recommended so we can look at the site and confirm everything requested is accounted for in the price.

Are cleaning supplies included?

Supplies are normally not included in the pricing for commercial work, but they can be procured and handled for a small procurement fee.

What if I'm not happy with my cleaning?

Get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Can I get same-day service?

We don't guarantee same-day service, but depending on the day and service we can often meet the request.

Do I have to be present for the service?

It's completely up to you. If you won't be present, just let us know by email or phone how to access your property.

Does my cleaner arrive at the exact time I book?

Yes, we strive to have the cleaner working at the time discussed. If they're running late for any reason, we'll contact you with an ETA.

Are there any commitments or contracts?

No. You can cancel service anytime without penalties — no contracts and no pre-determined number of appointments.

What's included in a standard cleaning?

A scope of work is discussed and agreed upon at the time of the visit. That scope is what the crew follows during the cleaning.

Do you provide the supplies?

For residential cleaning, we provide supplies.

What services do you offer?

Everything from weekly cleaning to one-time cleaning to move-in and move-out cleaning — see the full list on our [services page](/services/).

How many cleaners do you send?

The number of cleaners is determined by the size of the location and the scope of work.

Are your cleaners screened?

Absolutely. Every cleaner goes through a screening process that includes a background check and in-person interviews, and we require significant commercial cleaning experience.