Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at MCS.

General Questions

Simply visit the quote / contact form and provide information about your facility and schedule, a representative will reach back out to you schedule a visit.

Quotes are strictly based on space and frequency. You may be charged less than quoted, but it depends on those factors.

In order to have the most accurate pricing, a visit is recommended to look at the site and confirm that everything requested is accounted for in the pricing.

Cleaning supplies are normally not included in the pricing. They can be procured and handled with a small procurement fee.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

We don’t guarantee same-day service. But, depending on the day and service, we can often meet this request.

It’s completely up to you. If you’re not going to be present, make sure you let us know how to access your property/house by putting the information via email/phone call.

Yes, we strive to have the cleaner work at the time discussed. If for some reason they are running late, we will contact you with the ETA.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

A scope of work will be discussed and agreed upon at the time of the visit. This scope will be what they follow during the cleaning time.

For residential cleaning, we provide supplies.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

The number of cleaners will be determined by the size of the location and scope of work.

Absolutely. The cleaners go through a screening process that includes a background check and in-person interviews. We also require significant experience in commercial cleaning to work with us.